FairPlay Privacy Policy: How Your Information Is Handled
What This Privacy Policy Covers
Personal data that is processed in relation to Fairplay websites and digital services, account features, communications and other dealings with the brand falls within the scope of this Privacy Policy.
Websites, services or platforms belonging to third parties, which may be reached through external links, are not automatically covered by this policy. Each operates under privacy policies and data-processing practices of its own.
Types of Information We May Collect
The information that is collected varies with the way you engage with Fairplay and with the services available in your location.
Registering with the platform or getting in touch with it may involve providing account and contact information, including your name, date of birth, email address, telephone number, account credentials and other details.
Where a lawful requirement exists to verify identity or eligibility, further information may be requested so that identity, age or other relevant details can be confirmed. This may extend to details found in identity documents or verification records.
Technical information may be gathered automatically when someone accesses the platform. Such information can include the IP address, type of device, operating system, browser details, language settings, session information, approximate location inferred from technical data, and activity tied to how the platform is used.
Processing by Fairplay may also extend to records of correspondence with customer support, preferences submitted via the platform, and information needed to keep accounts secure or to look into suspicious activity.
If payment or transaction features are lawfully available, information connected with those transactions may be processed as well. Payment details may be handled with the cooperation of authorised payment or financial service providers.
How We Use Your Personal Data
Processing of personal data is limited to defined business, operational, security or legal purposes.
Information may be used in order to set up and administer accounts, grant access to the services on offer, verify user details, answer enquiries, keep the platform functioning and make the overall user experience better.
Data may further be processed to safeguard accounts and systems from fraud, unauthorised access, improper use and other threats to security.
If applicable law permits it, information may be used for analytics, service-related communications, platform updates and improving digital features. Promotional communications go out only if an appropriate legal basis for sending them exists, and users may be offered ways to manage the communication preferences that are relevant to them.
Where necessary, personal data may also be processed to meet applicable legislative and regulatory requirements, comply with lawful requests from authorities or respond to legal proceedings.
Cookies and Similar Tracking Technologies
To support how the platform functions, remember preferences, learn how digital services are being used and maintain security, Fairplay may make use of cookies and similar technologies.
Certain cookies are needed for security, account functionality or technical operation. Other cookies may help with analytics, measuring performance or personalisation, where permitted.
Cookies can generally be restricted or removed through browser settings. Switching off certain technologies may affect whether some platform features are available or how well they perform.
If applicable law calls for consent before non-essential cookies or similar technologies are used, that use will follow the relevant consent requirements.
When and How Information May Be Shared
Personal information is not disclosed by Fairplay unless a legitimate reason exists.
Data may be passed to companies that take part in running or supporting the platform. Such companies include hosting services, technology providers, security providers, professional advisers, partners handling customer support and other service providers who act for legitimate business purposes.
If payment or verification functions are lawfully available, organisations that handle payment processing, identity verification or fraud prevention may be given relevant information as well.
Where the law requires it, or where a valid legal request has been received, information may be disclosed to courts, regulators, law-enforcement authorities and other public bodies.
In the event of a corporate reorganisation, merger, acquisition, business transfer or comparable transaction, relevant information may be passed on as part of that process, in compliance with applicable legal requirements and with appropriate safeguards in place.
Processing Data Across Borders
As Fairplay has an international presence, personal data may be processed or held outside the country from which the platform is being accessed.
For international transfers of information, reasonable steps are taken to protect it, in line with the data protection requirements that apply. Service providers that receive personal data are expected to restrict their processing of it to authorised purposes and to put suitable safeguards in place.
The law of the relevant jurisdiction may impose restrictions or requirements on transfers of data across borders as well.
How Long We Keep Your Data
Personal data is retained for no longer than is reasonably necessary to serve the purpose it was collected for, or another legitimate purpose that the law permits.
How long data is retained may depend on security requirements, the category of information, applicable legal or regulatory obligations and the nature of the relationship with the user.
Information may still be retained after an account has become inactive if this is needed to meet legal obligations, settle disputes, look into fraud, enforce agreements or safeguard legitimate interests.
Personal data that is no longer needed may be erased, anonymised or dealt with in another way consistent with applicable retention requirements.
How We Protect Your Data
Safeguarding personal information forms an important part of how Fairplay is run.
Measures of an administrative, organisational and technical kind may be used to lower the risk that personal data is accessed without authorisation, lost, altered, disclosed or misused. They may take the form of security procedures, access controls, system monitoring and other safeguards that are appropriate to the nature of the information being processed.
Absolute security cannot be guaranteed by any online service, nor by any method of electronic storage. Users likewise have a significant role in safeguarding their accounts and should treat passwords and other access credentials as confidential.
Where you believe that an account has been compromised, reach out to Fairplay support at the earliest opportunity, using the official support channels that are available.
Your Rights Over Your Personal Data
Users may hold rights in respect of the personal data Fairplay processes, subject to which law applies and to how far the relevant data protection provisions have taken effect.
Such rights may include the ability to seek information about personal data, ask for inaccurate information to be corrected or updated, request deletion where the law makes this available, withdraw consent where processing relies on consent, and raise a grievance about how personal information is handled.
Some rights may be restricted where information has to be retained or processed for the purposes of complying with legal obligations, preventing fraud, resolving disputes, or establishing, exercising or defending legal claims.
Fairplay makes official channels available for customer support and for privacy contact, and requests about personal data can be submitted through them.
Privacy and Data Protection for Users in India
In processing personal data of users in India, Fairplay has regard to the Indian privacy and information-technology requirements that apply.
The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 of India put in place a national framework for governing how digital personal data is processed. The Government of India has established an implementation timetable, and the relevant provisions are being brought into force in line with it.
Fairplay will keep its privacy practices under review as applicable provisions come into effect and regulatory requirements evolve.
This Privacy Policy is not meant to curtail any rights that applicable data protection legislation does not permit to be excluded.
Age Restrictions and Protecting Children
The services of Fairplay are meant for adults rather than being aimed at children.
It is not our aim to knowingly collect personal data from anyone who does not qualify under the law to use the relevant services. Requirements relating to age may differ according to the jurisdiction and the kind of service concerned.
If information about an ineligible minor is identified, steps that are appropriate and consistent with applicable law may be taken, such as limiting access or erasing information where required.
Third-Party Services and External Links
Links on the platform may lead to websites, applications or services that are external and run by third parties.
Fairplay has no control over the privacy practices that independent third parties follow, nor is it responsible for the ways in which they gather or handle information. Users should review the privacy policy and relevant terms of an external service before giving it personal information.
A link to an external site does not, simply by appearing, mean that Fairplay controls or endorses the way the third party processes data.
Updates to This Privacy Policy
This Privacy Policy may be revised in response to changes in legal requirements, data protection regulation, security practices, business operations or platform functionality.
If material changes are made, an amended version will be posted, showing a new revision date. Where applicable law so requires, further notice may also be given.
Users are encouraged to check this page from time to time to keep up with how personal information is handled.
How to Contact Us About Privacy
Anyone wishing to put a question, request or concern to Fairplay about this Privacy Policy or how personal data is processed can do so through the official customer support or privacy communication channels provided on the platform.
A request should give enough detail for the issue in question to be identified and dealt with in a suitable manner. Before information about an account, or personal data, can be disclosed or amended, further verification may be required.